Time to Resolution in the Context of Project Management Key Performance Indicators

The Time to Resolution is a crucial Key Performance Indicator (KPI) in project management.

Time to Resolution, often referred to as "Resolution Time," is the average time taken to resolve issues, conflicts, or problems that arise during the execution of a project. It serves as an indicator of the project team's efficiency and effectiveness in addressing and resolving problems.

By monitoring the Time to Resolution, project managers can identify bottlenecks, plan resources more effectively, and gauge the team's problem-solving capabilities. A shorter Time to Resolution usually signifies a responsive and proficient team, leading to higher productivity and project success.

Formula to Calculate Time to Resolution

Time to Resolution is calculated by averaging the time taken to resolve each issue identified during a specific period. Here's the formula:

Time to Resolution = Total Time Taken to Resolve All Issues / Number of Resolved Issues

The Total Time Taken to Resolve All Issues is the cumulative time spent to address and resolve all issues that arose within the stipulated period. This value can be measured in various units, such as hours or days, depending on the project's nature and complexity.

The Number of Resolved Issues is the count of issues that the team has successfully addressed and resolved within the same period.

This calculation helps project managers estimate how quickly the team can address future issues, making Time to Resolution a valuable KPI in Project Management.